We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection laws protect you.
1. WHO WE ARE AND IMPORTANT INFORMATION
What is the purpose of this privacy notice?
This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you, for example, subscribe to our news service, register for a free trial or sign up to our free services.
This website is not intended for children and we do not knowingly collect data relating to children.
You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Truck & Bus Builder Publishing Limited is the controller and responsible for your personal data (collectively referred to as "COMPANY", "we", "us" or "our" in this privacy notice).
Our contact details are as follows:
Trading Office Address: Unit 4, Ashfield Farm Business Park, Crowcombe, TAUNTON, TA4 4AW, UK
E-mail address: email@example.com
Telephone Number: +44 (0) 1984 618707
Registered Office Address: Hayrig, Nailsbourne, TAUNTON, TA2 8AG, UK
For all data matters contact our Data Representative, Katie Molyneux, on +44 (0) 1984 618707 or by e-mail at firstname.lastname@example.org.
Links to other websites
This website may contain links to other websites, plug-ins and applications. This policy only applies to this website. If you access links to other websites any information you provide to them will be subject to the privacy policies of those other websites.
We have no control over third-party websites or systems and accept no legal responsibility for any content, material or information contained in them. Your use of third-party sites or systems will be governed by the terms and conditions of that third-party. It is your responsibility to ensure you are happy with such third-party terms and conditions.
The display of any hyperlink and/or reference to any third-party website, system, product or service does not mean that we endorse that third-party’s website, products or services and any reliance you place on such hyperlink, reference or advert is done at your own risk.
2. THE PERSONAL DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioner’s Office, https://ico.org.uk/.
When you use this website and/or when you deal with us, we may collect, use, store and transfer different kinds of personal data about you, such as:
Personal information - including first and last name;
Contact information - including business name, business address, primary email address and/or primary phone number;
Financial information - including bank account and credit card details and details about your transactions with us and details of services you have purchased from us;
Technical information - including IP address, operating system, browser type and related information regarding the device you used to visit this website, the length of your visit and your interactions with this website;
Usage information - obtained through our correspondence and monitoring including but not limited to your interests, preferences and any feedback you provide;
Details of any enquiries made by you through this website - together with details relating to subsequent correspondence, if applicable; and
Marketing and Communications data - including your preferences in receiving marketing from us and our third-parties and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. HOW WE COLLECT YOUR PERSONAL DATA
We use different methods to collect data from and about you including through:
Direct contact. You may give us your identity, contact and financial data by filling in forms on this website or by corresponding with us by post, phone, email or otherwise. This includes information you provide when you:
Create an account on this website;
Subscribe to our services on this website;
Request marketing information from us and/or
Provide us with feedback or contact us with a query.
4. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Lawful basis for processing including basis of legitimate interest
To register your membership details as a user of this website, whether under a single-user licence, team licence, group licence or enterprise licence, which will allow you to access the content on this website, including articles, research and data.
Necessary for the performance of the contract with you.
To investigate and address any comments or queries, e.g. about our subscription prices, or to answer any questions or complaints about this website and any similar or related comments, queries or complaints from other customers.
Necessary for the performance of the contract with you.
Necessary for the performance of the contract with you and to comply with a legal obligation.
Necessary to keep our website users updated.
To send you the newsletters you have subscribed to as part of your membership with us and to ensure that content from this website is presented in the most effective manner for you and for your device.
To allow you to participate in interactive features of this website, including inputting information and providing feedback.
To understand and measure the effectiveness of the content from this website.
Necessary for the performance of the contract with you.
Necessary to study how users of this website use our services and content to develop it, expand our business and inform the content we display and our marketing strategy.
To arrange billing and administration of membership licences you purchase from us and collect and recover money owed to us.
Necessary for the performance of the contract with you.
Necessary for day-to-day business operations such as but not limited to debt collection.
To conduct research into usage and behaviour for improving and enhancing our services, including personalisation to your needs.
Necessary to keep this website updated and relevant and to develop our business and inform our marketing strategy.
To contact you for marketing purposes
Necessary to provide a professional service and to keep our customers informed about our products and services.
We may send you information via post or to the e-mail address you have given your consent for us to use.
You have the right at any time to let us know that you no longer wish to receive marketing communications from us (see ‘Opting out’ below).
Where required by (but not limited to) any request or order from law enforcement agencies and/or HMRC in connection with any investigation to help prevent unlawful activity.
This is necessary to comply with our legal obligations, including obligations relating to the protection of Personal Data.
Where you are dealing with us on behalf of a limited company or LLP, for business purposes, then we may contact you by email to your email address about similar or related products that we offer. If you prefer not to receive any direct marketing communications from us, or you no longer wish to receive them, you can opt out at any time (see ‘Opting out’ below).
Where you have previously purchased services from us, or have requested information from us, you may receive marketing communications from us in relation to similar or related services, promotions and special offers that may be of interest to you. If you prefer not to receive any direct marketing communications from us, or you no longer wish to receive them, you can opt out at any time (see ‘Opting out’ below).
We will get your express consent before we share your Personal Data with any third-party for marketing purposes.
You have the right at any time to ask us, or any third-party, to stop processing your Information for direct marketing purposes. If you wish to exercise this right, you should email us or contact the relevant third-party using their given contact details, giving us or them enough information to identify you and deal with your request.
Our software may issue ‘cookies’ (small text files) to your device when you access and use this website and you will be asked to consent to this at the time (e.g. when you first visit our website). Cookies do not affect your privacy and security since a cookie cannot read data off your system or read cookie files created by other sites.
You can set your system not to accept cookies if you wish (for example by changing your browser settings so cookies are not accepted), however please note that some of this website’s features may not function if you remove cookies from your system. For further information about cookies please visit https://ico.org.uk/your-data-matters/online/cookies/.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact our Data Representative.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. WHO WE SHARE YOUR PERSONAL DATA WITH
We may disclose your information (including personal data):
to other companies within our group of companies;
to any prospective buyer or seller (and their representatives) in the event that we chose to sell, transfer or merge parts of our business or our assets;
if we are under a duty to disclose or share personal data in order to comply with any legal obligation, including (but not limited to) any request or order from law enforcement agencies and/or HMRC in connection with any investigation to help prevent unlawful activity; and
to other third-parties if you have specifically consented to us doing so.
We may disclose aggregated, anonymous information (i.e. information from which you cannot be personally identified), or insights based on such anonymous information, to selected third-parties, including (without limitation) analytics and search engine providers, to assist us in the improvement and optimisation of this website. In such circumstances we do not disclose any information which can identify you personally.
If our business or assets are sold, transferred or integrated with another business, your information may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business who may use your personal data in the same way as set out in this policy.
6. DATA SECURITY
We will use technical and organisational measures in accordance with good industry practice to safeguard your information, including the use of data encryption.
While we will use all reasonable efforts to safeguard your information, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any information that is transferred from you or to you via the internet.
7. INFORMATION ABOUT OTHER INDIVIDUALS
If you give us information on behalf of a third-party, you confirm that the third-party has appointed you to act on his/her/their behalf and has agreed that you can: give consent on his/her/their behalf to the processing of his/her/their information; receive on his/her/their behalf any data protection notices; and give consent to the transfer of his/her/their information abroad (if applicable).
8. YOUR LEGAL RIGHTS
If you are an individual, this section sets out your legal rights in respect of any of your personal data that we are holding and/or processing. If you wish to exercise any of your legal rights, you should put your request in writing to our Data Representative giving us enough information to identify you and respond to your request.
Your legal rights with respect to your personal data:
The right to request a copy of the personal data which we hold about you;
The right to request that we correct any personal data if it is found to be inaccurate or out of date;
The right to request your personal data is erased where it is no longer necessary to retain such data;
The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).
No fee required – with some exceptions
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you have any concerns about how we collect or process your information then you have the right to file a complaint with a supervisory authority, which for the UK is the UK Information Commissioner’s Office (“ICO”). Complaints can be submitted to the ICO through the ICO helpline by calling 0303 123 1113. Further information about reporting concerns to the ICO is available at https://ico.org.uk/make-a-complaint/.
10. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
We keep this policy under regular review and may change it from time to time. If we change this policy we will post the changes on this page, and place notices on other pages of this websites as applicable, so that you may be aware of the information we collect and how we use it at all times. You are responsible for ensuring that you are aware of the most recent version of this policy as it will apply each time you access this website.
This policy was last updated on 16th March 2022.
It is important the information we hold about you is accurate and current. Please keep us informed if your information changes during your relationship with us.
This policy aims to provide you with all relevant details about how we process your information in a concise, transparent, easily understandable and accessible format, using clear and plain language. If you have any difficulty in reading or understanding this policy, or if you would like this policy in another format (for example audio, large print or braille), please contact our Data Representative.
12. CONTACT US
We welcome your feedback and questions on this policy. If you wish to contact us, please contact our Data Representative by e-mail, email@example.com or by calling +44 (0) 1984 618707.