Terms and Conditions

1. About our Terms

1.1. We are Truck & Bus Builder Publishing Limited (“Truck & Bus Builder”, “T&BB”, “we”, “us”, or “our”), a limited company registered in England and our registered address is Hayrig, Nailsbourne, Taunton, TA2 8AG. Our company registration number is 02673180 and our UK VAT registration number is GB538643226. 

1.2. These Terms and Conditions apply whenever you:

  • use www.truckandbusbuilder.com and access the content and services available on the site and

  • purchase access to www.truckandbusbuilder.com on a subscription basis.

1.3. You should read these Terms and Conditions carefully before using www.truckandbusbuilder.com. By accessing, using or subscribing to www.truckandbusbuilder.com, you agree to be bound by these Terms and Conditions.

1.4. If you have any questions about our services or if you have any difficulties using www.truckandbusbuilder.com, please call us on +44 (0) 1984 618707 or email us at info@truckandbusbuilder.com.

2. Your Digital Subscription to Truck & Bus Builder

Subscribing to Truck & Bus Builder

2.1. We offer the following Digital Subscriptions: 

  • to www.truckandbusbuilder.com as a single user; (“Digital Subscription”)

  • to www.truckandbusbuilder.com as a team licence - 5 users; (“Digital Subscription”)

  • to www.truckandbusbuilder.com as a group licence - 10 users; (“Digital Subscription”)

  • to www.truckandbusbuilder.com as an enterprise-wide licence (“Digital Subscription”) and  

  • we also offer a subscription on a trial basis ("Trial Digital Subscription").

The above are referred together as "Digital Subscriptions" and individually as a "Digital Subscription". Please note that separate and/or additional terms and conditions may apply to any Enterprise-wide Digital Subscriptions and Trial Digital Subscriptions that we offer. Any such additional terms shall be clearly indicated. 

2.2. You may not take more than one Trial Digital Subscription in any twelve-month period.  We may cancel any Trial Digital Subscription that you have subscribed to if you have had access to any other Trial Digital Subscription in the previous twelve months.

2.3. You may purchase a Digital Subscription by submitting an order and providing the sign up details on www.truckandbusbuilder.com, by phone, email or by letter. We will only accept your order when we have successfully verified your email address, processed your payment details and emailed you to confirm this.

2.4. We will try to process your Digital Subscription order promptly but cannot guarantee activation by any specified time. We may reject any Digital Subscription order in our discretion. You confirm that your sign up and payment details are complete and accurate, and that you are entitled to purchase a Digital Subscription using those sign up and payment details.  It is your responsibility to update and maintain changes to your login details. Each Digital Subscription is for the number of users specified. We may cancel or suspend your Digital Subscription account if you share your access rights with more users than specified or attempt to allow more users than specified to avoid our control of access to www.truckandbusbuilder.com. 

Fees and Payment

2.5. You agree to pay the Digital Subscription fees at the rates and in the currency displayed during the Digital Subscription process.  Prices may vary from time to time and by country, and Digital Subscriptions may be available on a one-off, monthly or annual basis.  Discount offers are as stated at the time you subscribe and cannot be changed during the term of your subscription. Unless otherwise indicated, prices stated are inclusive of any applicable value added tax (VAT) or other sales taxes. The breakdown of any VAT will be indicated on the relevant invoice.

2.6. If we do not receive payment authorisation or any authorisation is subsequently cancelled, we may immediately terminate or suspend your Digital Subscription. 

2.7. If you take a Trial Digital Subscription, your Trial Digital Subscription will automatically expire at the end of that trial period.

2.8. We will give you at least 14 days’ notice of any increase in the price of your Digital Subscription, which will take effect at your next renewal date.

2.9. If we incorrectly state a price online or otherwise, we are not obliged to provide you with a Digital Subscription at that price, even if we have mistakenly accepted your offer to buy a Digital Subscription.  If we notify you of a pricing error, you may cancel the Digital Subscription and we will refund you any money paid, or you may pay the correct price. If you do neither, we may cancel your Digital Subscription and refund any money you have paid. We will always act in good faith in determining whether a genuine pricing error has occurred.

2.10. If you are entitled to a refund we will credit that refund to the card or other payment method you used to submit payment, unless it has expired in which case we will contact you to arrange.

2.11. In addition to the Digital Subscription fees you are responsible for paying for any:

broadband, mobile, data, messaging or other internet connection and telecommunications charges that you may incur by accessing www.truckandbusbuilder.com; 

charges that may be levied by your bank or credit card issuer (for example foreign transaction fees on transactions which take place abroad or in a foreign currency).

2.12. We will do all that we reasonably can to ensure that all of the information you give us when paying is secure by using an encrypted secure payment mechanism?. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

Your Cancellation Rights

2.13. Digital Subscriptions:

  • By placing your order for a Digital Subscription subject to these Terms and Conditions, you agree that we may start your Digital Subscription immediately upon our acceptance of your order and that you waive your statutory right to cancel our contract within 14 days of our confirmation email. 

  • This means that you lose your right to cancel this contract once we have provided confirmation via email of your Digital Subscription (see section 2.3 above) and that any notice of cancellation that you provide (whether before or after the 14-day period) will only take effect at the end of your current subscription period. You will not be entitled to a refund except in the event that there is a fault in our provision of our services. 

2.14. We may suspend or terminate your Digital Subscription if we are prevented from providing services to you, or accepting payment from you, by applicable law or circumstances beyond our control, or if we cease www.truckandbusbuilder.com. If we terminate for any of these reasons, we will provide you with a pro rata refund to the extent permitted by applicable law.

2.15. We may also suspend or terminate your Digital Subscription, without refund, if you breach these Terms and Conditions, or in the event of any verbal or written abuse of any kind (including abusive, offensive or aggressive language) directed towards our Customer Service team, other Truck & Bus Builder personnel, or any member of the public, with or without notice and without further obligation to you. 


2.16. In the case of annual Digital Subscriptions, we will send you a reminder notice at least 14 days before the renewal date stating the rate that will apply for the renewal period. 

3. Using www.truckandbusbuilder.com

Ownership of www.truckandbusbuilder.com and Truck & Bus Builder Content

3.1. www.truckandbusbuilder.com and Truck & Bus Builder Content and all intellectual property rights in each are owned by us, our licensors or both (as applicable). Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms and Conditions. This means, for example, that we remain owners of them and free to use them as we see fit.

3.2. Nothing in these Terms and Conditions grants you any legal rights in www.truckandbusbuilder.com or Truck & Bus Builder Content other than as necessary to enable you to access www.truckandbusbuilder.com. You agree not to adjust, to try to circumvent or delete any notices contained on www.truckandbusbuilder.com (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within www.truckandbusbuilder.com.

Accessing and using www.truckandbusbuilder.com

3.3. You agree to comply with our Terms and Conditions when using www.truckandbusbuilder.com whether accessed as a registered user under a Digital Subscription, Trial Digital Subscription or without a Digital Subscription.

3.4. The amount and types of Content you can view depend on what type of Digital Subscription you have. If you already have a Digital Subscription, details of your plan were provided at registration. We may vary or cancel the access rights of non-paying users at any time.  

3.5. We reserve the right to amend the scope of your Digital Subscription from time to time. We will give you at least 30 days’ notice of any significant reduction in the scope of your Digital Subscription.

3.6. On registration, you will choose a user name and password (“ID”). It is your responsibility to keep your ID confidential. The email address must not correspond to a generic or shared email account, and you must be entitled to use that e-mail address.  All information received by us from your use of www.truckandbusbuilder.com will be used by us in accordance with our GDPR Policy.

3.7. If you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your ID or any payment information, you must notify us immediately by e-mailing us at info@truckandbusbuilder.com. We recommend that you do not use our “Remember me” log in feature on any device that may be used by anyone other than you in order to prevent unauthorised access to www.truckandbusbuilder.com and your Digital Subscription details.

You may not:

3.8. Download or print any Content or extracts in a systematic or regular manner or otherwise so as to create a database in electronic or paper form comprising all or part of the Content from www.truckandbusbuilder.com.

3.9. Reproduce, republish, modify, archive, distribute, store, archive or commercially exploit Content without our prior written consent.

3.10. Modify or adapt or create derivative works of the Content.

3.11. Utilise links to this website received as part of a paid-for media monitoring service.

3.12. Copy or extract data from this website by means of robots, spiders, crawlers or other automatic devices or by any manual process used to systematically extract or copy web content.

Accuracy of information and availability of www.truckandbusbuilder.com

3.13. While we try to make sure that www.truckandbusbuilder.com is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that www.truckandbusbuilder.com will be fit or suitable for any purpose. Any reliance that you may place on the information on www.truckandbusbuilder.com is at your own risk.

3.14. We may suspend or terminate operation of www.truckandbusbuilder.com or any part thereof at any time as we see fit.

3.15. While we try to make sure that www.truckandbusbuilder.com is available for your use, we do not promise that www.truckandbusbuilder.com is available at all times nor do we promise the uninterrupted use by you of www.truckandbusbuilder.com.

Third party sites and products

3.16. www.truckandbusbuilder.com may contain hyperlinks or references to third party websites and third party products. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any products, content, material or information contained in them. The display of any hyperlink and reference to any third party website or third party product (including any advert or sponsor) does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

3.17. Any agreements, transactions or other arrangements made between you and any third party named on (or linked to/from) www.truckandbusbuilder.com are at your own responsibility and entered into at your own risk.

4. Your Privacy and Personal Information

4.1. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our GDPR Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

5. Limitation on our Liability

5.1. Truck & Bus Builder makes no warranty, express or implied, regarding your Digital Subscription or www.truckandbusbuilder.com, which are provided 'as is'. We expressly disclaim all warranties to the extent permitted by law, including but not limited to warranties of fitness for a particular purpose.

5.2. Except for any legal responsibility that we cannot limit or exclude in law (such as for death or personal injury), in the event that you suffer any losses arising in connection with your Digital Subscription, or your use of www.truckadnbusbuilder.com:
(a)  our total liability to you shall not exceed the total sums paid by you for your current Digital Subscription; and 
(b)  we shall not be liable or legally responsible in any way (whether in contract, tort (including negligence) or otherwise) for:

(i)     any loss that was not foreseeable to you or Truck & Bus Builder when the contract was formed;

(ii)   any loss that was not caused by any breach on Truck & Bus Builder’s part;

(iii)  any business loss (including business interruption, or loss of revenues, sales or business opportunity);

(iv)  any loss of profits, anticipated savings, goodwill, reputation, or data;

(v)   any loss of use or corruption of software or technical equipment;

(vi)  any loss to non-consumers; and

(vii) any indirect or consequential loss

in each case even if we have been advised that such damages may arise.

6. Changes to these Terms and Conditions

6.1. These Terms and Conditions were published on 21 March 2022. 

6.2. We may update these Terms and Conditions for legal or regulatory reasons, or to reflect changes in our services or business practices. We will provide notice of any significant changes below. You should regularly check this section to see if any changes have been made. If you are a paying subscriber, any changes to our terms and conditions will become effective from the date of your next payment following the change unless we notify you otherwise. If you are not a paying subscriber, any changes will become effective as soon as we post them on www.truckandbusbuilder.com.

7. Governing law and jurisdiction

7.1. If you are a business customer, this Contract and any disputes or claims arising out of, or in connection with it or its subject matter or formation (including non-contractual disputes or claims) is governed by, and construed in accordance with, the laws of England and Wales. The parties irrevocably agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims).

7.2. If you are a consumer, the laws of England and Wales apply to these terms, although if you are resident elsewhere in the UK you will retain the benefit of any mandatory protections given to you by the laws of the region of the UK in which you live. Any disputes will be subject to the non-exclusive jurisdictions of the English courts. This means that you can choose whether to bring a claim in the courts of England and Wales or the courts of the part of the UK in which you live.